Property Management answering service

FAQS

• What are the benefits of a property management answering service?

  Hiring a property management answering service frees you from the impossible job of answering calls 24/7. You can turn your phone off and not worry about upsetting clients or losing leads. Receptionists can manage every call type following your protocols. You get more time and freedom, tenant relationships improve, and emergencies get the attention they need.

• What are the common problems that indicate a property management company needs an answering service?

  Property managers hire property management answering services when productivity and client satisfaction drop. Ironically, this drop can be a sign of success, as more leads and clients leave little time for everything else. Property managers also turn to answering services so that after-hours emergencies receive an immediate response.

• Does a property management answering service handle emergency calls?

  Emergency call handling is one of the primary reasons property managers seek help from answering services. Emergencies must be addressed ASAP to ensure tenants and properties are safe. A property management answering service will handle emergency calls, assess the situation, and take the appropriate steps to rectify it quickly.

• What type of calls can a property management answering service handle?

  Property management answering services handle every kind of call. Virtual receptionists can manage inquiries and emergencies from tenants, prospective tenants, and vendors. They’ll also work with you to create a protocol for every call type, giving you peace of mind that each call will follow the proper steps.

• What are the costs associated with a property answering service?

  The monthly cost depends on the number of minutes and services you require. You can get a quote here. SignMore’s contracts are easy to understand and flexible, so you’re never stuck paying for services you don’t need.

• How quickly can we get started with a property management answering services?

  Within hours. A team of property-focused receptionists can start answering calls on your behalf shortly after your consultation. And it gets better. We’ll regularly review your workflow to ensure it’s highly optimized.

• How does it integrate with existing property management software?

  We offer over 15 integrations with industry-leading property management and sales software. After integration, your CRM automatically receives all of your call and live chat data. Integrations can be activated within a few clicks, helping to improve your workflows and remove manual processes.

• Is SignMore available 24/7?

  Absolutely. You decide how much support you need. SignMore can take calls on your behalf at certain times, after-hours, overflow, or 24/7. Our property management answering service plans are adjustable too, should you need to update or downgrade in the future.

Can't find the answer to your question? Call us now: 800-924-9679 or email us at hello@signmore.com